?Customers are more than five times as likely to post something online when they feel like they?ve been taken advantage of….Right away the odds are stacked against you.� But treating them well is all you need to start changing the odds.?
This quote is from Peter Shankman, best known as the founder of HARO and currently CEO of his own boutique marketing and PR firm, The Geek Factory.� The quote appears in his guide Customer Service: NewRead More
From Small Business Trends
Business Book Review: Customer Service: New Rules for a Social Media World
Molly Sims Monika Kramlik Lacey Chabert Amber Brkich Gretha Cavazzoni
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